How can we help?

FAQ

Ordering

What size should I buy

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

How quick will I get my order

We aim to ship all orders same day before 2pm via Royal mail

After 2pm your order may still be shipped but is not agreed.

We do offer next day via DPD at check out.

When will you be restocking

We would love to be able to keep our customer totally in the know about all of our planned restocks, but unfortunately at this time we are unable to confirm exact dates due to them being subject to change.

However, we can notify you as soon as a product you want has come back into stock. It's so simple. Just head to the product.

select your size in the product page, an if it's out of stock you will see an option to sign up to receive a restock notification. Simply enter your email and we'll notify you directly to your inbox when its back!

Following us on all of our social channels and signing up to our newsletter will also keep you up to date on restocks as soon as they’re in. Get yourself over to @Kemsdaleoutdoors on for all the latest.

Do you hold your stock

YES - We hold all are stock in are UK warehouse based in Kent.

I cant find what I'm looking for

If the item is out of stock or we don't currently stock the item you are looking for, we are happy to order products in. Although on special orders we do not accept returns.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Are there any charges for return

There are no charges for return

Original shipping charges are non-refundable

You are responsible for the charges of the return shipping

Can i change my delivery address

Unfortunately, we cannot change the delivery address once you have placed your order.

In the event of inputting the incorrect address we recommend you contacting the courier once the delivery has been dispatched and requesting them to change the delivery address. 

In some circumstances the relevant courier may not be able to change the delivery address for you, and so in this case your parcel will continue its journey to the incorrect address you inputted. In this case, unfortunately Kemsdale outdoors are not liable to reship the parcel. However, if the parcel is refused by the recipient at that address or the address does not exist, it is likely that the parcel will then be returned to our warehouse. If this is the case, we will be in contact with you right away to arrange a re-delivery of your goods to the correct address.

If your parcel is sent back to Kemsdale outdoors as a return to sender, we do advise that this can take up to 7 working days to reach us at our HQ. We will contact you regarding this as quickly as possible.

Please note, this can take between 1-3 weeks to process.

Returns policy

You can return your items within 30 days of receipt of your shipment.

They must be in original condition

For clothing, unwashed and unworn

In the original packaging

Full policy can be found here

How do I return

Enter your order number and email address in the fields above and click Start

Follow the instructions and select the items you want to return

You will get a confirmation email with the shipping guidelines once the return request is approved

How do I used Tracked return's

Once you have completed the online returns form you can grab a tracked return label here: Tracked returns | Royal Mail Group Ltd

once you have generated your return label simply sick to your parcel and drop off at your local post office( please uses of our tracked returns will result in a £3.50 reduction from your refund to cover the cost)

Covid 19

CAN I STILL MAKE AN ORDER?

Right now, we are still shipping orders.

We are working with our carriers to ensure all orders are handled with the upmost care, our team is working hard ensure your experience isn't impacted.

WILL THERE BE ANY DELAYS TO MY ORDER?

You may experience some delays in receiving your order due to checks being undertaken by our network of couriers. These delays are international, so chances are, you may experience the same with other brands. Our best advice is to sit tight and wait until the end of the delivery time period for your order.

You can also track your order through the tracking in your shipping confirmation. If you still don't receive your order by the end of the delivery timeframe, please reach out to us.

Deerhunter Clothing FAQs

Deerhunter Size Guide

Please Find Deerhunter's EU in the link provided https://www.deerhunter.eu/en/customer-service/size-chart

Are Deerhunter Jacket Waterproof

Deerhunter Jackets comprise of a superior collection of waterproof, technical shooting, stalking and game keeping jackets that are guaranteed to keep you incredibly warm and dry in extreme conditions.

What is Deertex

A three-layer padding made from fibres that have been melted together under a low heat. This unique structure produces an extraordinary softness. Deer-Tex®Temp collects body heat, while the surface material ensures that the heat is encapsulated in the layers and insulates the body

Why YKK® Zips

At Deerhunter, They place high demands on the zippers we use in our hunting wear.

That is why many of there products have YKK zippers – world-renowned registered quality zippers.

Where is Deerhunter made

F. Engel employs 500 people, of which 150 work in Denmark while the remainder are employed at two factories in Lithuania and at sales companies in Europe

Hoggs of fife FAQs

where is hoggs of fife boots made

The British made Hoggs boots and shoes collection includes a fantastic range of bench-made country footwear and waxy classics. Handmade and crafted for Hoggs of Fife in Northampton, this collection includes brogue boots and shoes, made with full leather linings, insoles and leather storm welts.

Is hoggs of fife a good brand

Much loved by the agricultural and farming communities, Hoggs of Fife are an outstanding country brand renowned for their affordability and time-honored designs

Get in touch

Have questions about your order, or a general enquiry?